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Frequently Asked Questions
41+ answers to common questions. Search or browse by topic.
Accounts
How do I create an account?
I didn't receive my verification email.
Can I change my email address?
How do I close my account?
Can I have more than one account?
How do I enable two-factor authentication?
Wallets
What is bonus balance?
What is locked balance?
Which cryptocurrencies do you accept?
Can I deposit from a friend's wallet?
Deposits take how long?
Betting
What is the minimum stake?
What is a booking code?
Can I cash out early?
Why did my bet get voided?
Can I edit a placed bet?
What are Stake Builder markets?
AI predictions
How does the AI make predictions?
What does confidence mean?
What is Expected Value (EV)?
Are predictions guaranteed?
How often do models retrain?
Can I see why a prediction was made?
AI subscriptions
How do free trials work?
How do I cancel a subscription?
Can I get a refund?
Campaigns
How do I join a contest?
When are prizes paid?
Do I need KYC to claim prizes?
Withdrawals & payments
How long do withdrawals take?
Why is my withdrawal pending?
What is the withdrawal minimum?
Do you charge fees?
Verification (KYC)
What documents do I need?
How long does KYC take?
Why was my document rejected?
Notifications
How do I mute notification sounds?
Can I get push notifications on my phone?
Security
How do you protect my funds?
I think my account was hacked.
Do you share my data?